Frequently Asked Questions


Why do you only sell plants in larger pots? Do you sell quarts, plugs, or bare root plants?

 The reason we sell larger plants than the other online stores is that we want the plants you buy to survive for months and years to come. We do not sell small plants in quarts, plug pots, or bare root because their chances of survival will be very low compared planting a 3 or 7 gallon plant. Larger plants are grown to an age that is designed to be planted directly into the landscape. In some cases, we offer 1 gallon plants if appropriate for planting.


When do you ship? How long does it take to receive my order?

In order for your plants to arrive in good health, we ship orders during the first three days of each week so that your plants will arrive before the weekend. In many cases your order will arrive within three days of leaving our facility although west coast orders take a little longer.


How are the plants packaged?

Each plant that is in your order is placed tightly in its own box and secured so that the soil will not spill and foliage will not be damaged during transit.


Do you offer discounts?

At we pay great attention to our overall costs and by doing so can offer very good value to our customers by providing large plants that are ready to plant in your landscape. So in terms of discounts, we prefer to keep things simple and straightforward by not offering discounts.  


Can I delay my shipment to arrive on specific date?

Yes, once you are in checkout, there is a place to confirm that you would like to receive your order as soon as possible. If you would like to delay shipping due to unfavorable planting  weather or for any other reason, you can select a preferred date you would like to receive your plants. We will hold your order until that date.


How do I plant camellias, rhododendrons, azaleas, and mountain laurels?

Camellias, rhododendrons, azaleas, and mountain laurels are native to cooler regions at higher elevations, and therefore benefit from a little extra care at planting. All need at least partial shade and protection from hot afternoon sun. All need good drainage and prefer slightly acidic soil to perform their best. When planting these shrubs in particular, mix into the soil a large amount of soil amendment, preferably fine pine bark, which will help with drainage as these varieties do not like wet feet. Mix in a high-acid fertilizer designed for azaleas and rhododendrons. When planting, situate the root ball several inches higher  than the surrounding soil; this will also aid in drainage. Mulch the roots with shredded bark or pine needles to help insulate.


Is every item on the website in stock?

Unless the item is marked ‘Out of Stock’, we have every plant listed on the site.


How big is a 3-gallon plant?  A 7-gallon plant?

A 3-gallon plant’s pot is approximately ten inches in diameter and ten inches tall and holds the equivalent of three gallons of soil. The height of the plant itself depends on the variety as some plants generally grow tall, some spread out. As an example, a three gallon Aucuba Picturata is usually around 24” tall including the pot.

A 7-gallon pot is about thirteen inches in diameter and thirteen inches tall. It holds seven gallons of soil. Again, the height of the plant depends on the variety, but a 7-gallon camellia, for example, is usually 40” tall including the pot. A 7-gallon Emerald Green Arborvitae is usually 5' feet tall.

On the ‘About Us’ page we have included a couple of examples of plants and boxes for your reference.  


What if I want to order a large amount of plants, can you ship big orders?

We can and do ship large orders. If you have an order larger than 20 plants, please call us to inquire about volume discounts and bulk shipping.


Can you all give me advice on what to plant?

We sure can. At the bottom of this page there is an open discussion page where you may ask specific questions that will be answered within the forum. If you would like to have a detailed discussion, please call us. If you are trying to locate plants for a landscape plan, or if you are not sure we have everything, call us. Joseph will be glad to help with any questions that you have in either the discussion forum, over the phone, or through an email.


Why is shipping always free?

For shipping, we wanted to make our prices as simple and transparent as possible so there would be no surprises at checkout. Our shipping cost is included in the cost of each plant.


Where are plants shipped from?

All of our plants are grown and shipped from our location in Winston-Salem, North Carolina.


What should I do when I receive my plant?

Please open your boxes as soon as possible so the plants can get some fresh air. If the weather is hot, they will likely need a drink of water. Once opened, they are ready to be planted as soon as you have time. If you are not able to plant them immediately, please store them in a shady spot and water them daily until planted.


When will my plant be ready to go into my landscape?

As soon as you receive your plants, they will be ready to be planted directly into your landscape. Each plant is grown to a size that is appropriate for planting directly into any given landscape.


What should I do if the plant I'm looking for isn't available on Lots of Plants?  

Please call us or send us an email at the address below. We actually grow many plants that are not included on our website and can process those orders over the phone.


What if my plants arrive and the soil is loose in the pot?

If you open your box and your plant has become loose during shipping, press on the soil around the plant itself. Then give it a drink of water so that it can recover from the stress of being shipped. 


What do I do if my plant arrives damaged or dead?

If you plant arrives and the box is damaged, or if the plant is severely broken, damaged, or dead, immediately take photos of the boxes and the damaged plants and email them to us. Once we receive the photos, we will call you to confirm the situation. After that, we will send new plants to you right away. Photos are required by our shipping carrier for verification of damage.


Do you ship to Alaska, Hawaii, or International?

We would love to ship far away but given that plants are living things we do not have a suitable way to ship to far distances confidently. There is also the issue of shipping cost, most of our boxes are at least 20" tall which is not affordable at this time. 


Didn't see your question answered above?

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